WHO WE ARE
Casey Flaherty is a former outside and inside counsel who first rose to prominence when he created the Service Delivery Review (“SDR”) to change the way he communicated with his outside counsel. Instead of generic complaints about inefficiency and arbitrary reductions in invoices, Casey sought to use metrics and benchmarking to foster structured dialogue, drive continuous improvement, and deepen the integration between his law department and his outside counsel. The SDR proceeds from the premise that lawyers are excellent at what they were trained to do: apply legal reasoning, critical judgment, and creativity to a complex mix of fact, law, and client objectives. Instead of legal acumen, the areas that offer the most opportunities for improvement involve the mechanisms by which abstract legal insights are translated into concrete deliverables (e.g., memos, motions, contracts). That is, with people and price in place, process and technology present the most levers to drive continuous improvement. Casey brings the same premise to Procertas, where he provides clients with a variety of approaches to redirect resources towards higher-value activities. Casey believes in the disciplined pursuit of better and appreciates the aggregate impact of marginal improvements.
Basic Technology Benchmarking, one of ten areas addressed by the SDR, utilizes Casey’s Legal Technology Assessment (“LTA”) to assess legal professionals’ proficiency with the basic technology tools of their trade: Word, Excel, and PDF. Improved competence with basic technology tools helps legal professionals focus on the areas where they add the most value. The better they are with technology, the less time they will need to spend with it. The LTA is a first-of-its kind integrated benchmarking and training platform pairing competence-based assessments with synchronous, active learning in a completely live environment. LTA clients become COBOT Qualified (Certified Operator of Basic Office Technology).
In addition to many writing and speaking engagements, Casey has a monthly legal technology column in the ACC Docket and co-authors a column on legal operations with Connie Brenton of NetApp for Inside Counsel. Hear what Casey has to say:
CounselLink Keynote – Casey discusses increasing performance while reducing costs related to process and content in law firms and law departments.
Casey Flaherty Webinar – What business clients expect the law firms they hire to know: