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In-house counsel are getting pressure to run our departments like a business, which means metrics are critical. We’re generally paying by the hour. Each moment [outside counsel] is inefficient with their use of basic technology, it costs us money. If you’re 5 percent less efficient than a baseline, we’ll ask for the 5 percent [discount].

Connie Brenton, NetApp

Proficient use of technology by lawyers is often taken for granted, but the reality is that lawyers have no special training in or knowledge of key technology tools. That’s where Procertas comes in. Their training tools act as a force multiplier; we saw dramatic improvement in our department’s technological efficiency after using the Procertas diagnostic test and training. It’s the difference between using a fountain pen and a word processor.

Jon W. Olson, Senior Vice President & General Counsel, Blackbaud, Inc.