Casey Flaherty is a lawyer who has worked both as a litigator at an AmLaw 50 firm and as in-house counsel for a Global 250 corporation. Casey is also a Lean Six Sigma Black Belt with a deep background in legal technology. Through Procertas, Casey offers the following consulting services:
Casey is the creator of the Service Delivery Review (“SDR”). The SDR approach changes the way law departments and law firms communicate. Instead of generic complaints about inefficiency and arbitrary reductions in invoices, the SDR uses value mapping, metrics, and benchmarking to foster structured dialogue, drive continuous improvement, and deepen integration. The SDR proceeds from the premise that lawyers are excellent at what they were trained to do: apply legal reasoning, critical judgment, and creativity to a complex mix of fact, law, and client objectives. Instead of legal acumen, the area that offers the most opportunities for improvement involve the mechanisms by which abstract legal insights are translated into concrete deliverables (e.g., memos, motions, contracts). That is, with people and price in place, process and technology present the most levers to drive continuous improvement.